E‑Commerce & Customer Service Team Lead — Flexible Schedule

Whole Foods Market; Portsmouth (NH); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is hiring an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing checkout experience, and grocery delivery and pickup at the store. You will lead daily operations, monitor KPIs, manage labor utilization, and ensure compliance with health and safety regulations.

You will develop Team Members, participate in hiring activities, promote core values, and collaborate with store leadership and partners to deliver outstanding customer

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Labor utilization

Performance metrics

Communication

Team leadership

Retail systems

Microsoft Office

Customer service

Dashboard usage

Mobile apps

Tools

MSRs

Electric pallet jacks

Job description

Whole Foods Market is hiring an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing checkout experience, and grocery delivery and pickup at the store. You will lead daily operations, monitor KPIs, manage labor utilization, and ensure compliance with health and safety regulations.

You will develop Team Members, participate in hiring activities, promote core values, and collaborate with store leadership and partners to deliver outstanding customer