E-Commerce & Customer Service Supervisor

Whole Foods Market IP. L.P.; Sonoma (CA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Financial wellness

Job summary

Whole Foods Market in Sonoma is seeking a Supervisor to lead Customer Service and E-Commerce operations at the store level. You will oversee checkout flow, online orders, pickup and delivery processes, and ensure safety, quality, and productivity while coaching team members.

This role requires strong analytics, ability to balance in-store and online demand, and the capacity to mentor staff, manage scheduling, and uphold company standards.

Qualifications

• Minimum 12 months of retail experience.
• Ability to lift 50 lbs.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Root-cause analysis

Interpersonal skills

Mentoring others

MS Office & Email

Tools

Microsoft Office Suite

Operations applications

Job description

Whole Foods Market in Sonoma is seeking a Supervisor to lead Customer Service and E-Commerce operations at the store level. You will oversee checkout flow, online orders, pickup and delivery processes, and ensure safety, quality, and productivity while coaching team members.

This role requires strong analytics, ability to balance in-store and online demand, and the capacity to mentor staff, manage scheduling, and uphold company standards.