E‑Commerce & Customer Service Lead

Whole Foods Market; Santa Clara (CA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Santa Clara is seeking a Supervisor to support the Customer Service & E-Commerce programs, leading checkout experience, grocery delivery and pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution.

You will monitor KPI metrics in-store to assess the Team s performance and will coach Team Members, uphold company values, and ensure health and safety standards are

Qualifications

• 12+ months retail experience

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Analysis

Interpersonal skills

Team building

Coaching others

Microsoft Office

Tools

MS Office

Job description

Whole Foods Market in Santa Clara is seeking a Supervisor to support the Customer Service & E-Commerce programs, leading checkout experience, grocery delivery and pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution.

You will monitor KPI metrics in-store to assess the Team s performance and will coach Team Members, uphold company values, and ensure health and safety standards are