E-Commerce & Customer Service Leader

Whole Foods Market; Sonoma (CA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Sonoma, CA seeks a Supervisor to support Customer Service & E-Commerce programs, leading checkout and online order pickup/delivery operations at the assigned store. You will monitor KPI metrics, coach Team Members, and ensure safety, quality, and a seamless customer experience.

You will balance in-store customer flow with online order fulfillment, manage labor and processes, and collaborate with store leadership and partners to deliver outstanding service while upholding

Qualifications

• 12+ months retail experience.
• Strong communication and teamwork skills.
• Ability to balance in-store service with online order fulfillment.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Sets clear expectations for in-store service vs online order completion.
• Monitors customer flow and assigns related tasks to balance needs of all customers.
• Keeps aware of competitors and industry trends.
• Ensures timely responses to customer questions and concerns.
• Partners with department leaders, store leadership, and 1P/3P partners (e.g., Amazon).
• Fosters a positive environment with high morale and teamwork.
• Maintains safety and security standards for Team Members and equipment.

Skills

Task management

Root-cause analysis

Interpersonal skills

Mentoring/coaching

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market in Sonoma, CA seeks a Supervisor to support Customer Service & E-Commerce programs, leading checkout and online order pickup/delivery operations at the assigned store. You will monitor KPI metrics, coach Team Members, and ensure safety, quality, and a seamless customer experience.

You will balance in-store customer flow with online order fulfillment, manage labor and processes, and collaborate with store leadership and partners to deliver outstanding service while upholding