E-Commerce & Customer Experience Supervisor

Whole Foods Market IP. L.P.; Santa Cruz (CA); On-site; USD 25,000 - 41,000; Full time

Job summary

Whole Foods Market in Santa Cruz, CA is seeking a Supervisor to support Customer Service and E-Commerce programs at the assigned store. You will lead daily operations, oversee checkout processes, grocery delivery and pickup, and monitor KPI metrics to drive performance.

You will coach Team Members, ensure safety and quality, manage labor utilization and task execution for E-Commerce and in-store activities, while aligning with Whole Foods core values and health and safety regulations.

Qualifications

• 12+ months retail experience.
• Ability to lift 50 lbs.
• Flex schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Analytical skills

Interpersonal skills

Teaching others

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market in Santa Cruz, CA is seeking a Supervisor to support Customer Service and E-Commerce programs at the assigned store. You will lead daily operations, oversee checkout processes, grocery delivery and pickup, and monitor KPI metrics to drive performance.

You will coach Team Members, ensure safety and quality, manage labor utilization and task execution for E-Commerce and in-store activities, while aligning with Whole Foods core values and health and safety regulations.