E‑Commerce & Customer Experience Supervisor

Whole Foods Market IP. L.P.; Santa Rosa (CA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market is looking for a Supervisor to support Customer Service & E-Commerce at the Santa Rosa store. You will lead checkout and online order orchestration, ensuring a safe, efficient pickup/delivery experience while driving team productivity and adherence to store programs.

You will coach Team Members, monitor KPIs, and work with store leadership and 1P/3P partners to uphold a high standard of customer service and compliant operations.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns service and order completion tasks.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective response to customer questions, requests, and concerns.
• Supports relationships with store leadership, departments, and partners (e.g., Amazon drivers).
• Fosters a positive environment of teamwork, respect, and morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with regulatory rules and standards.
• Develops and mentors Team Members to sustain high performance and reduce turnover.
• Maintains cleanliness of workspaces and equipment security.
• Proactively identifies process improvement opportunities.

Skills

Task management

Analytics

Customer service

Team building

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market is looking for a Supervisor to support Customer Service & E-Commerce at the Santa Rosa store. You will lead checkout and online order orchestration, ensuring a safe, efficient pickup/delivery experience while driving team productivity and adherence to store programs.

You will coach Team Members, monitor KPIs, and work with store leadership and 1P/3P partners to uphold a high standard of customer service and compliant operations.