E-Commerce & Customer Service Ops Lead

Whole Foods Market; Portland (OR); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Portland, OR is seeking a Supervisor to support Customer Service & E‑Commerce programs. You will lead checkout experience and grocery delivery/pickup operations, monitor KPI metrics, and drive safety, quality, and team productivity in-store.

You will coach Team Members, balance in-store service with online orders, collaborate with store leadership and partners such as Amazon delivery drivers, and ensure a safe, respectful work environment while delivering outstanding

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience and ensures team accountability.
• Establishes expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow and assigns tasks accordingly.
• Seeks awareness of relevant competitors and industry trends.
• Ensures timely responses to customer questions and concerns.
• Supports leaders and partners across departments and with delivery drivers.
• Fosters a positive environment and high team morale.
• Maintains safety and security standards for team members and equipment.

Skills

Task management

Root-cause analysis

Interpersonal skills

Mentoring

Microsoft Office

Job description

Whole Foods Market in Portland, OR is seeking a Supervisor to support Customer Service & E‑Commerce programs. You will lead checkout experience and grocery delivery/pickup operations, monitor KPI metrics, and drive safety, quality, and team productivity in-store.

You will coach Team Members, balance in-store service with online orders, collaborate with store leadership and partners such as Amazon delivery drivers, and ensure a safe, respectful work environment while delivering outstanding