E‑Commerce & Customer Service Lead — Drive Ops & Growth

Whole Foods Market; Tigard (OR); On-site; USD 35,000 - 59,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Tigard, OR is seeking a Team Leader for Customer Service & E-Com­merce. You will lead checkout, grocery delivery and pickup programs, ensuring safety, strong online order quality, and an exceptional pickup experience.

You’ll monitor KPIs and in-store cues to measure team performance, while overseeing scheduling, staffing, and operations related to e‑commerce and customer service. You will coach and develop associates, conduct evaluations, and partner with store leadership

Qualifications

• 12+ months of team leadership experience in retail.
• Experience managing high-volume customer flows and POS operations.
• Ability to analyze performance metrics and drive improvements.

Responsibilities

• Delivers outstanding customer experience and holds team members accountable.
• Balances in-store customer service with online order completion.
• Monitors customer flow and assigns tasks to balance needs of all customers.
• Manages staffing to meet in-store needs and online order capacity within labor budgets.
• Maintains knowledge of competitors and industry trends.
• Responds effectively to customer questions and concerns.
• Builds collaborative relationships with store leadership and partners (1P/3P).
• Fosters teamwork, morale, and safety compliance.
• Oversees security and clean workspace standards.
• Ensures adherence to regulatory rules and store procedures.
• Leads hiring decisions and staffing guidance with store leadership.
• Coaches and mentors team members; delivers timely evaluations.

Skills

Retail leadership

Team development

Labor utilization

Performance analysis

Customer service

Communication

Safety compliance

Tools

Microsoft Office

Retail systems

Job description

Whole Foods Market in Tigard, OR is seeking a Team Leader for Customer Service & E-Com­merce. You will lead checkout, grocery delivery and pickup programs, ensuring safety, strong online order quality, and an exceptional pickup experience.

You’ll monitor KPIs and in-store cues to measure team performance, while overseeing scheduling, staffing, and operations related to e‑commerce and customer service. You will coach and develop associates, conduct evaluations, and partner with store leadership