Customer Experience & Online Orders Supervisor

Whole Foods Market IP. L.P.; Wauwatosa (WI); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking a Supervisor to support the Customer Service & E-Commerce programs at the assigned store. You will lead checkout, online order, and pickup/delivery processes, focusing on safety, quality, and an excellent pickup experience.

You will monitor KPIs, manage capacity and labor, ensure adherence to pick and drop processes, coach Team Members, and collaborate with store leadership and partners like Amazon delivery drivers.

Qualifications

• 12+ months retail experience
• Ability to balance in-store service and online orders
• Excellent interpersonal, motivational and team-building skills
• Capable of teaching others in a positive manner
• Proficient with email, Microsoft Office, and operations apps

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable
• Sets expectations for balancing in-store service and online orders
• Monitors customer flow and assigns service tasks accordingly
• Keeps aware of competitors and industry trends
• Responds effectively to customer questions and concerns
• Collaborates with department leaders, store leadership, and partners (e.g., Amazon drivers)
• Fosters a positive environment with teamwork and morale
• Maintains Team Member safety and security standards
• Ensures compliance with regulatory rules and standards
• Coaches and motivates Team Members to sustain high performance
• Keeps workspaces clean, including staging areas and coolers
• Secures equipment like MSRs, phones, and currency counters
• Identifies opportunities for process improvement
• Communicates and models WFM values and leadership principles

Skills

Task management

Root cause analysis

Interpersonal skills

Coaching

Email & MS Office

Job description

Whole Foods Market is seeking a Supervisor to support the Customer Service & E-Commerce programs at the assigned store. You will lead checkout, online order, and pickup/delivery processes, focusing on safety, quality, and an excellent pickup experience.

You will monitor KPIs, manage capacity and labor, ensure adherence to pick and drop processes, coach Team Members, and collaborate with store leadership and partners like Amazon delivery drivers.