Customer Experience Lead: E‑Commerce & In‑Store Ops

Whole Foods Market; Superior (CO); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits program

Store discount

Paid time off

Health & wellness programs

Financial wellness benefits

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout, pickup and delivery operations at the assigned store. You will oversee daily operations, labor utilization, and process execution to ensure a safe and exceptional customer experience.

You will coach team members, monitor performance against KPIs, and collaborate with store leadership and partners to drive efficiency, safety, and quality in a dynamic retail environment.

Qualifications

• 12+ months retail experience.
• Ability to perform task management with dynamic customer flows.
• Strong analysis skills to root cause underperformance.
• Excellent interpersonal and customer relationship skills.
• Proficient with email, Microsoft Office, and operations-related applications.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Establishes expectations balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns tasks accordingly.
• Seeks awareness of competitors and industry trends.
• Ensures effective responses to customer questions and concerns.
• Supports relationships with store leadership and partners (e.g., Amazon drivers).
• Fosters a positive environment of teamwork, respect, and morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with regulatory rules and standards.
• Develops and mentors Team Members to sustain high performance.
• Maintains cleanliness and security of workspaces and equipment.
• Identifies opportunities for process improvement.
• Communicates WFM values and leadership principles.

Skills

Retail experience

Task management

Analytical skills

Interpersonal & teamwork

Mentoring

Email & MS Office

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs, leading checkout, pickup and delivery operations at the assigned store. You will oversee daily operations, labor utilization, and process execution to ensure a safe and exceptional customer experience.

You will coach team members, monitor performance against KPIs, and collaborate with store leadership and partners to drive efficiency, safety, and quality in a dynamic retail environment.