E‑Commerce & Customer Service Leader

Whole Foods Market; Basalt (CO); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness support programs

Access to other Team Member perks

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at our Basalt store. You will lead daily operations, manage capacity and labor, ensure safety and quality of pickup and delivery, and coach Team Members to deliver outstanding service.

You will balance in-store and online order tasks, monitor performance metrics, and collaborate with store leadership and partners to drive continuous improvement. A strong focus on teamwork and safety is essential.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience and supervises Team Members.
• Balances in-store customer service and online order fulfillment.
• Monitors customer flow and assigns service and online order tasks.
• Improves processes by identifying opportunities and sharing insights.
• Coaches and mentors Team Members to maintain high performance and low turnover.

Skills

Task management

Analytics

Interpersonal skills

Teaching others

Microsoft Office

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at our Basalt store. You will lead daily operations, manage capacity and labor, ensure safety and quality of pickup and delivery, and coach Team Members to deliver outstanding service.

You will balance in-store and online order tasks, monitor performance metrics, and collaborate with store leadership and partners to drive continuous improvement. A strong focus on teamwork and safety is essential.