E‑Commerce & Customer Service Lead

Whole Foods Market; Palo Alto (CA); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce at our Palo Alto store. You will lead daily operations, manage capacity and labor utilization, and ensure timely completion of in-store and online orders while upholding safety and quality standards.

You will coach Team Members, monitor performance metrics, and collaborate with store leadership and partners to deliver an outstanding checkout and pickup experience for customers.

Qualifications

• 12+ months retail experience.
• Ability to monitor and balance in-store and online customer flows.
• Strong communication and leadership skills.
• Proficient with email, Microsoft Office, and operations-related applications.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable.
• Establishes expectations balancing in-store service and online orders.
• Monitors customer flow and assigns tasks to balance needs.
• Seeks awareness of competitors and industry trends.
• Ensures effective response to questions, requests, concerns.
• Fosters positive teamwork and morale.
• Maintains safety and security standards.
• Develops, coaches, mentors Team Members.

Skills

Task management

Root cause analysis

Interpersonal skills

Team development

MS Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce at our Palo Alto store. You will lead daily operations, manage capacity and labor utilization, and ensure timely completion of in-store and online orders while upholding safety and quality standards.

You will coach Team Members, monitor performance metrics, and collaborate with store leadership and partners to deliver an outstanding checkout and pickup experience for customers.