E‑Commerce & Customer Service Lead

Whole Foods Market; Superior (CO); In loco; USD 28.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Whole Benefits

Store discount

Descrizione del lavoro

Whole Foods Market in Superior, CO is seeking a Supervisor to support Customer Service & E-Commerce, leading checkout processes and grocery delivery & pickup at the assigned store. You will drive safety, quality of outbound online orders, and a strong pickup experience while monitoring KPIs and team productivity.

You will mentor Team Members, balance in-store and online tasks, and collaborate with store leadership and 1P/3P partners.

Competenze

• 12+ months retail experience.

Mansioni

• Delivers outstanding customer experience and holds Team Members accountable.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow and assigns tasks accordingly.
• Ensures effective response to customer questions and collaborates with store leadership and partners.
• Fosters a positive teamwork environment and high morale.
• Maintains safety and security standards and compliance with regulations.
• Develops and motivates Team Members to sustain high performance.
• Maintains cleanliness and proper handling of equipment.

Conoscenze

Task management

Root cause analysis

Interpersonal skills

Team building

Teaching others

MS Office

Strumenti

Email

Microsoft Office

Descrizione del lavoro

Whole Foods Market in Superior, CO is seeking a Supervisor to support Customer Service & E-Commerce, leading checkout processes and grocery delivery & pickup at the assigned store. You will drive safety, quality of outbound online orders, and a strong pickup experience while monitoring KPIs and team productivity.

You will mentor Team Members, balance in-store and online tasks, and collaborate with store leadership and 1P/3P partners.