E‑Commerce & Customer Service Lead

Whole Foods Market IP. L.P.; Montgomery Township (NJ); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs in our New Jersey store. You will help lead daily operations, manage capacity and labor utilization, and ensure adherence to pick/drop processes for online orders and in-store transactions.

You will mentor Team Members, uphold safety standards, and drive program execution while promoting core values and goals across the team.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.

Skills

Retail experience

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs in our New Jersey store. You will help lead daily operations, manage capacity and labor utilization, and ensure adherence to pick/drop processes for online orders and in-store transactions.

You will mentor Team Members, uphold safety standards, and drive program execution while promoting core values and goals across the team.