Customer Service and E-Commerce Operations Lead

Whole Foods Market IP. L.P.; Red Bank (NJ); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market in Red Bank, NJ is seeking an Associate Team Leader to assist the Team Leader in delivering exceptional customer service and managing ecommerce and in-store operations. You will coach Team Members, help with hiring activities, and ensure safety and regulatory compliance across all activities.

You will balance in-store service with online order fulfillment, monitor labor utilization, and drive process improvements to enhance performance and morale.

Qualifications

• 18+ months retail experience including 6+ months supervisory experience.
• Able to lift 50 lbs and meet physical requirements.
• Proficient with email, Microsoft Office, and basic retail systems.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns service tasks balancing customer needs.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and labor budget.
• Supports collaborative relationships with store leadership and partners; e.g., Amazon delivery drivers.

Skills

Task management

Labor utilization

Performance metrics

Communication

Leadership

Team building

Decision making

Retail systems knowledge

Tools

Microsoft Office

Mobile apps

Retail dashboards

Email apps

Retail systems

Job description

Whole Foods Market in Red Bank, NJ is seeking an Associate Team Leader to assist the Team Leader in delivering exceptional customer service and managing ecommerce and in-store operations. You will coach Team Members, help with hiring activities, and ensure safety and regulatory compliance across all activities.

You will balance in-store service with online order fulfillment, monitor labor utilization, and drive process improvements to enhance performance and morale.