E-Commerce & Customer Experience Lead

Whole Foods Market; Morristown (NJ); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market in Morristown, NJ, is seeking a Supervisor to support Customer Service & E-Commerce programs. You will lead checkout and online order processes, focus on safety, quality, and timely execution, and coach Team Members to sustain a high-performing team.

You will manage daily operations, including labor utilization and store processes, while promoting our health and safety standards and company values. The role requires flexibility for nights, weekends, and holidays.

Qualifications

• 12+ months retail experience.
• Ability to lift 50 lbs and work in a cold environment.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Balances in-store service with online order completion tasks.
• Monitors customer flow and assigns related tasks.
• Responds effectively to customer questions, requests, and concerns.
• Fosters a positive, high-morale team environment.

Skills

Task management

Analytics

Interpersonal skills

Mentoring/ Coaching

MS Office / Email

Tools

Microsoft Office

Job description

Whole Foods Market in Morristown, NJ, is seeking a Supervisor to support Customer Service & E-Commerce programs. You will lead checkout and online order processes, focus on safety, quality, and timely execution, and coach Team Members to sustain a high-performing team.

You will manage daily operations, including labor utilization and store processes, while promoting our health and safety standards and company values. The role requires flexibility for nights, weekends, and holidays.