Customer Experience & E‑Commerce Team Lead

Whole Foods Market IP. L.P.; Red Bank (NJ); On-site; USD 30,000 - 48,000; Full time

Job summary

Whole Foods Market in Red Bank, NJ seeks an Associate Team Leader to support the Team Leader in delivering exceptional checkout and e-commerce experiences. You will drive safe, efficient service for in-store and online orders while coaching staff and monitoring KPIs.

The role requires 18+ months retail with 6+ months supervisory, strong communication, and the ability to lift 50 lbs. A flexible schedule includes nights, weekends, and holidays.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Must be able to lift 50 lbs.
• Flexible schedule including nights, weekends, and holidays as needed.
• Proficient with email, Microsoft Office, and operations-related applications.
• Demonstrated leadership and ability to manage customer flow and staff.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable.
• Establishes clear expectations for in-store vs online orders.
• Monitors customer flow and assigns team tasks accordingly.
• Monitors schedules to balance online orders and in-store needs.
• Maintains safety and security standards.
• Coaches and motivates Team Members to sustain high performance.
• Ensures compliance with regulatory rules and store policies.

Skills

Task management

Labor utilization

Performance analysis

Communication

Team leadership

Teaching others

Decision making

Office tools

Tools

Microsoft Office

Retail systems

Email

Job description

Whole Foods Market in Red Bank, NJ seeks an Associate Team Leader to support the Team Leader in delivering exceptional checkout and e-commerce experiences. You will drive safe, efficient service for in-store and online orders while coaching staff and monitoring KPIs.

The role requires 18+ months retail with 6+ months supervisory, strong communication, and the ability to lift 50 lbs. A flexible schedule includes nights, weekends, and holidays.