E‑Commerce & Customer Service Lead

Whole Foods Market IP. L.P.; Morristown (NJ); On-site; USD 2,342,000 - 4,160,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Morristown, NJ is seeking a Supervisor to support Customer Service & E-Commerce programs, lead processes for checkout, and oversee grocery delivery and pickup at the assigned store.

You will monitor KPIs, manage daily operations, optimize capacity and labor utilization, and ensure adherence to health and safety regulations while developing Team Members and promoting WFM values.

Qualifications

• 12+ months retail experience.
• Must be able to lift 50 lbs.
• Flexible schedule including nights, weekends and holidays.
• 8-hour workday with 6-8 hours standing/walking.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow and assigns tasks accordingly.
• Seeks awareness of competitors and industry trends.
• Responds effectively to customer questions, requests and concerns.
• Fosters productive relationships with store leadership and 1P/3P partners.
• Maintains safety, security and compliance with regulations.
• Coaches and motivates Team Members to sustain high performance and reduce turnover.
• Maintains cleanliness of workspaces and equipment safety.

Skills

Task management

Root cause analysis

Interpersonal skills

Team building

Teaching others

MS Office

Tools

Microsoft Office

Job description

Whole Foods Market in Morristown, NJ is seeking a Supervisor to support Customer Service & E-Commerce programs, lead processes for checkout, and oversee grocery delivery and pickup at the assigned store.

You will monitor KPIs, manage daily operations, optimize capacity and labor utilization, and ensure adherence to health and safety regulations while developing Team Members and promoting WFM values.