E-Commerce & Customer Service Lead

Whole Foods Market; Mill Valley (CA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at the store level. You will lead processes for checkout, grocery delivery, and pickup, focusing on safety, order quality, pickup experience, and team productivity.

You will monitor KPIs and guide Team Members while aligning with health and safety regulations. You will collaborate with store leadership and 1P/3P partners, coach Team Members, and ensure efficient daily operations such as capacity

Qualifications

• 12+ months retail experience.
• Ability to balance in-store and online orders, and monitor performance metrics.
• Strong communication and leadership abilities, with coaching skills.
• Proficient with email and Microsoft Office applications.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Establishes expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns service and online order tasks.
• Seeks awareness of competitors and industry trends.
• Ensures responsive handling of questions and concerns.
• Collaborates with store leadership and partners, including delivery drivers.
• Fosters a positive team environment with high morale and safety standards.
• Maintains equipment security and workspace cleanliness.
• Identifies process improvement opportunities and models company values.

Skills

Task management

Analytical thinking

Interpersonal skills

Team development

Office & email proficiency

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at the store level. You will lead processes for checkout, grocery delivery, and pickup, focusing on safety, order quality, pickup experience, and team productivity.

You will monitor KPIs and guide Team Members while aligning with health and safety regulations. You will collaborate with store leadership and 1P/3P partners, coach Team Members, and ensure efficient daily operations such as capacity