Customer Service & E-Commerce Supervisor - Full Time

Whole Foods Market; Westminster (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

Whole Foods Market is looking for a Supervisor in Westminster, Colorado, to support Customer Service and E-Commerce programs. You will manage daily operations related to grocery delivery and pickup, ensuring safety and quality standards are met. Your leadership will drive team productivity while adhering to health regulations and company principles.

This role requires excellent operational management and the ability to support and develop team members effectively.

Qualifications

• Proven ability to manage daily operations effectively.
• Strong focus on safety and quality.
• Experience with team leadership and development.

Responsibilities

• Lead processes supporting checkout experience and grocery delivery.
• Monitor KPIs and assess Team performance.
• Manage capacity, labor utilization, and adherence to processes.

Job description

Overview

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.