E‑Commerce & Customer Service Supervisor

Whole Foods Market; Woodbury (MN); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Financial wellness

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at the assigned store. You will lead processes for checkout, grocery delivery, and pickup, while focusing on safety, order quality, pickup experience, team productivity, and program execution.

You will monitor KPIs and guide Team Members to high performance. You will assist the Team Leader in developing staff, ensuring adherence to health and safety regulations, and promoting store programs.

Qualifications

• At least 12 months of retail experience.
• Experience in supervising teams.
• Ability to manage customers and online orders.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members to sustain a high performing team.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Root cause analysis

Interpersonal skills

Team leadership

Office software

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at the assigned store. You will lead processes for checkout, grocery delivery, and pickup, while focusing on safety, order quality, pickup experience, team productivity, and program execution.

You will monitor KPIs and guide Team Members to high performance. You will assist the Team Leader in developing staff, ensuring adherence to health and safety regulations, and promoting store programs.