E-Commerce & Customer Experience Supervisor

Whole Foods Market; Franklin (TN); On-site; USD 23,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Team Member perks access

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead daily operations, manage capacity and labor utilization, oversee pickup and online order fulfillment, and ensure safety, quality, and customer satisfaction.

You will mentor Team Members, collaborate with store leaders and 1P/3P partners, monitor KPIs, and continuously improve processes while upholding health and safety standards.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing needs of all customers.
• Keeps abreast of competitors and industry trends to improve service.
• Ensures efficient responses to customer questions and concerns.
• Collaborates with department leaders, store leadership, and partners such as Amazon delivery drivers.
• Fosters a positive environment with teamwork and morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with regulatory rules and standards.
• Coaches and mentors Team Members to sustain high performance.
• Maintains cleanliness and security of workspaces and equipment.

Skills

Task management

Analysis

Interpersonal skills

Team leadership

Office software

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store. You will lead daily operations, manage capacity and labor utilization, oversee pickup and online order fulfillment, and ensure safety, quality, and customer satisfaction.

You will mentor Team Members, collaborate with store leaders and 1P/3P partners, monitor KPIs, and continuously improve processes while upholding health and safety standards.