Customer Experience & E‑Commerce Supervisor

Whole Foods Market; St. Louis (MO); On-site; USD 23,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Team Member perks

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs in-store. You will lead daily operations for checkout experience, grocery delivery and pickup, and ensure safety, quality, and productivity.

The role involves coaching Team Members, monitoring KPIs, and maintaining clean, secure workspaces while upholding health and safety standards in a dynamic retail environment.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors customer flow and assigns service and online task priorities.

Skills

Task management

Analytical thinking

Interpersonal skills

Team leadership

Microsoft Office

Tools

MS Excel

Email

Operations software

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs in-store. You will lead daily operations for checkout experience, grocery delivery and pickup, and ensure safety, quality, and productivity.

The role involves coaching Team Members, monitoring KPIs, and maintaining clean, secure workspaces while upholding health and safety standards in a dynamic retail environment.