E-Commerce & Customer Service Operations Lead

Whole Foods Market IP. L.P.; Annandale (VA); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at the store level. You will oversee checkout, online orders, and pickup/delivery operations, while mentoring team members and driving safety, quality, and productivity.

You will monitor metrics, balance tasks, and collaborate with store leaders and external partners to deliver a superior customer experience. Flexibility for nights, weekends, and holidays is required.

Qualifications

• 12+ months retail experience

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Root cause analysis

Interpersonal skills

Team leadership

MS Office proficiency

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service and E-Commerce programs at the store level. You will oversee checkout, online orders, and pickup/delivery operations, while mentoring team members and driving safety, quality, and productivity.

You will monitor metrics, balance tasks, and collaborate with store leaders and external partners to deliver a superior customer experience. Flexibility for nights, weekends, and holidays is required.