E‑Commerce & Customer Service Lead

Whole Foods Market IP. L.P.; Edina (MN); On-site; USD 24,796 - 41,603; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Financial wellness

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at your assigned store. You will lead processes for checkout, grocery delivery and pickup, monitor KPIs, and help drive safe, high-quality order fulfillment.

You will coach team members, balance in-store service with online orders, and collaborate with store leadership and 1P/3P partners. This role requires 12+ months retail experience and a commitment to Whole Benefits.

Qualifications

• 12+ months retail experience.

Responsibilities

• Delivers outstanding customer experience and ensures team accountability.
• Balances in-store customer service with online order completion.
• Monitors customer flow and assigns related tasks.
• Seeks awareness of competitors and industry trends.
• Ensures effective responses to questions, requests, and concerns.
• Supports collaboration with leadership and store partners.
• Fosters teamwork and maintains staff morale.
• Maintains safety, security, and regulatory compliance.
• Coaches and motivates Team Members to sustain high performance.
• Identifies process improvements and communicates company goals.

Skills

Task management

Root cause analysis

Interpersonal skills

Mentoring / coaching

Email proficiency

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at your assigned store. You will lead processes for checkout, grocery delivery and pickup, monitor KPIs, and help drive safe, high-quality order fulfillment.

You will coach team members, balance in-store service with online orders, and collaborate with store leadership and 1P/3P partners. This role requires 12+ months retail experience and a commitment to Whole Benefits.