E‑Commerce & Customer Service Lead

Whole Foods Market; Littleton (CO); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service & E‑Commerce programs at the assigned store in Littleton, CO. You will lead processes for checkout experience, grocery delivery & pickup, monitor KPIs, manage daily operations, and support Team Leader in developing Team Members.

You will ensure adherence to health and safety regulations, balance customer flow, coach staff, and foster a positive, high‑performing team while maintaining store standards and collaboration

Qualifications

• Retail experience: 12+ months.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Balances in-store customer service with online order completion.
• Monitors customer flow and assigns related tasks.
• Seeks awareness of competitors and industry trends.
• Responds to customer questions and concerns efficiently.
• Fosters productive relationships with store leadership and partners.
• Promotes teamwork, morale, and safety compliance.
• Coaches and motivates Team Members to sustain high performance.

Skills

Task management

Analytics

Interpersonal skills

Mentoring

Email proficiency

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service & E‑Commerce programs at the assigned store in Littleton, CO. You will lead processes for checkout experience, grocery delivery & pickup, monitor KPIs, manage daily operations, and support Team Leader in developing Team Members.

You will ensure adherence to health and safety regulations, balance customer flow, coach staff, and foster a positive, high‑performing team while maintaining store standards and collaboration