E‑Commerce & Customer Service Lead

Whole Foods Market; Boston (MA); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Health & wellness programs

Job summary

Whole Foods Market in Boston is seeking a Supervisor to lead the Customer Service & E-Commerce program at the store level. You will oversee checkout, online orders, pickup, and delivery operations, while coaching Team Members to sustain safety, productivity, and exceptional service.

The role emphasizes supervising daily tasks, monitoring KPIs, and collaborating with store leadership and partners to optimize customer experience and adherence to health and safety standards.

Qualifications

• Retail experience is required (12+ months).
• Ability to manage tasks in a fast-paced store environment.
• Capable of lifting up to 50 lbs and standing long shifts.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable.
• Balances in-store customer service with online order completion.
• Monitors customer flow and assigns tasks accordingly.
• Keeps abreast of competitors and industry trends.
• Responds effectively to customer questions and concerns.
• Fosters positive environment and teamwork while mentoring Team Members.
• Maintains safety, cleanliness, and equipment security.
• Identifies opportunities for process improvements.
• Represents leadership in aligning with WFM values and goals.

Skills

Task management

Analytical skills

Interpersonal skills

Team leadership

Microsoft Office

Job description

Whole Foods Market in Boston is seeking a Supervisor to lead the Customer Service & E-Commerce program at the store level. You will oversee checkout, online orders, pickup, and delivery operations, while coaching Team Members to sustain safety, productivity, and exceptional service.

The role emphasizes supervising daily tasks, monitoring KPIs, and collaborating with store leadership and partners to optimize customer experience and adherence to health and safety standards.