E‑Commerce & Customer Experience Team Lead

Whole Foods Market, Inc; Oakland (CA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Oakland seeks an Associate Team Leader to support the Team Leader in delivering exceptional customer service and managing ecommerce operations, including checkout, grocery delivery, and pickup. You will help drive safety, accuracy of online orders, and team productivity while upholding company values.

You will mentor Team Members, participate in hiring activities, and ensure compliance with health and safety regulations as you develop a high-performing, customer-focused

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Labor utilization

Performance metrics

Communication

Team building

Leadership

Microsoft Office

Dashboards

Data analysis

Tools

Retail systems

Job description

Whole Foods Market in Oakland seeks an Associate Team Leader to support the Team Leader in delivering exceptional customer service and managing ecommerce operations, including checkout, grocery delivery, and pickup. You will help drive safety, accuracy of online orders, and team productivity while upholding company values.

You will mentor Team Members, participate in hiring activities, and ensure compliance with health and safety regulations as you develop a high-performing, customer-focused