Customer Experience & E‑Commerce Team Lead

Whole Foods Market IP. L.P.; San Francisco (CA); On-site; USD 31,000 - 50,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market IP. L.P. in San Francisco is seeking an Associate Team Leader to support the Team Leader in delivering exceptional Customer Service and E-Commerce programs at the store.

You will oversee the checkout experience, grocery delivery and pickup, and ensure safe, accurate order fulfillment while managing daily operations. You will monitor performance metrics, coach Team Members, assist in hiring, and uphold Whole Foods Market's values and health/safety standards.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Ability to lift 50 lbs. and work in a physical retail environment.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Balances in-store customer service with online order completion tasks.
• Monitors customer flow, assigns related tasks, and oversees labor budget.
• Maintains safety, quality, and compliance with store procedures.
• Coaches and develops Team Members to sustain high performance.
• Maintains cleanliness and security of workspaces and equipment.
• Identifies process improvements and communicates performance insights.

Skills

Task management

Labor utilization

Customer service

Communication skills

People leadership

Excel / Office

Retail analytics

Tools

Microsoft Office

Retail systems

Job description

Whole Foods Market IP. L.P. in San Francisco is seeking an Associate Team Leader to support the Team Leader in delivering exceptional Customer Service and E-Commerce programs at the store.

You will oversee the checkout experience, grocery delivery and pickup, and ensure safe, accurate order fulfillment while managing daily operations. You will monitor performance metrics, coach Team Members, assist in hiring, and uphold Whole Foods Market's values and health/safety standards.