E-Commerce & Customer Experience Team Lead

Whole Foods Market; Kansas City (MO); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Kansas City is seeking an Associate Team Leader to support the Team Leader in overseeing Customer Service and E-Commerce programs. You will manage checkout experiences, online order fulfillment, and labor utilization while driving safety and process execution.

You will coach Team Members, participate in hiring activities, and ensure adherence to health and safety regulations. The role demands strong communication, leadership, and problem-solving in a fast-paced grocery

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Ability to lift 50 lbs.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge of competitors and industry trends.
• Ensures an effective and efficient response to customer questions and concerns.
• Supports relationships with departmental leaders, store leadership, and partners.
• Fosters a positive environment of teamwork and morale.
• Maintains Team Member safety and security standards.
• Ensures regulatory compliance and safety standards.
• Develops and motivates Team Members to sustain high performance.
• Maintains cleanliness of workspaces and equipment security.
• Proactively identifies process improvement opportunities.
• Communicates and models core values and leadership principles.

Skills

Task management

Labor utilization

Performance metrics

Communication

Interpersonal skills

Team building

Leadership

Delegation

Prioritization

Email proficiency

Tools

Microsoft Office

Retail systems

Job description

Whole Foods Market in Kansas City is seeking an Associate Team Leader to support the Team Leader in overseeing Customer Service and E-Commerce programs. You will manage checkout experiences, online order fulfillment, and labor utilization while driving safety and process execution.

You will coach Team Members, participate in hiring activities, and ensure adherence to health and safety regulations. The role demands strong communication, leadership, and problem-solving in a fast-paced grocery