Customer Service & E-Commerce Lead: Team Growth & Ops

Whole Foods Market, Inc; Kansas City (MO); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in delivering exceptional customer service and managing checkout, delivery, and pickup operations at the assigned store in Kansas City. You will monitor performance, drive efficiency, and coach team members while promoting health and safety standards and company values.

Responsibilities include balancing in-store service with online orders, scheduling within labor budgets, and collaborating with store leadership

Qualifications

• 18+ months retail experience incl. 6+ months supervisory.
• Must be able to lift 50 lbs.
• Flexible schedule including nights, weekends and holidays.

Responsibilities

• Delivers outstanding customer experience and holds team accountable.
• Balances in-store customer service with online order completion.
• Monitors customer flow and assigns service and online task priorities.
• Manages schedule to meet customer needs and online capacity within labor budget.
• Keeps informed on competitors and industry trends.
• Responds effectively to customer questions and concerns.
• Collaborates with department leaders and partners (e.g., Amazon drivers).
• Fosters a positive environment and high team morale.
• Maintains safety and security standards for team members.
• Ensures regulatory compliance and handles special projects.

Skills

Task management

Labor optimization

Root cause analysis

Performance analytics

Team collaboration

Mentoring

Decision making

MS Office

Retail systems

Education

18+ months retail experience incl. 6+ months supervisory

Job description

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in delivering exceptional customer service and managing checkout, delivery, and pickup operations at the assigned store in Kansas City. You will monitor performance, drive efficiency, and coach team members while promoting health and safety standards and company values.

Responsibilities include balancing in-store service with online orders, scheduling within labor budgets, and collaborating with store leadership