Customer Experience & E‑Commerce Team Lead

Whole Foods Market; Atlanta (GA); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in delivering exceptional customer service. The role oversees checkout efficiency, e-commerce order handling, and safe, efficient store operations, with a focus on team productivity and program execution.

You will monitor KPIs, guide staff, and collaborate with store leadership and delivery partners to optimize in-store and online experience. A strong leader with experience in retail is essential.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Balances in-store customer service with online order completion.
• Monitors customer flow; assigns service and order tasks.
• Manages schedule to meet customer needs and labor budget.
• Coaches and mentors Team Members to sustain high performance.
• Ensures compliance with safety and regulatory standards.
• Assists in hiring activities and develops Team Members.

Skills

Task management

Labor utilization

Performance metrics

Communication

Leadership

Mentoring

Decision making

Customer relations

Tools

MS Office

Retail systems

Job description

Whole Foods Market is seeking an Associate Team Leader to support the Team Leader in delivering exceptional customer service. The role oversees checkout efficiency, e-commerce order handling, and safe, efficient store operations, with a focus on team productivity and program execution.

You will monitor KPIs, guide staff, and collaborate with store leadership and delivery partners to optimize in-store and online experience. A strong leader with experience in retail is essential.