Dynamics365 Administrator: Power Platform & BI

LATICRETE International; Oregon (WI); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays + vacation & sick

Flexible spending

Life Insurance, AD&D & Supplemental

1 week plant shutdown

Job summary

LATICRETE International is seeking a Dynamics365 Administrator in the United States to configure, maintain, and optimize our Dynamics365 platform, with a focus on Marketing and Customer Insights Journeys.

You will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts using PowerBI. The role requires collaboration with developers and cross-functional teams to ensure CRM aligns with business needs and strategic initiatives.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation.
• Support data integration between Dynamics365 Dataverse and other enterprise systems.
• Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
• Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
• Maintain and abide by corporate CRM change-management process.
• Act as primary end-user support professional for Marketing group.
• Provide training and documentation for end-users.
• Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.

Skills

CRM administration

Stakeholder collaboration

Problem solving

Communication

Education

Bachelor’s degree in IT/CS

Master’s degree preferred

Microsoft Dynamics 365 Associate certification

Power Platform Developer Associate certification

Expert certification preferred

Tools

Power Automate

Power Apps

Dataverse

PowerBI

Dynamics 365

Job description

LATICRETE International is seeking a Dynamics365 Administrator in the United States to configure, maintain, and optimize our Dynamics365 platform, with a focus on Marketing and Customer Insights Journeys.

You will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts using PowerBI. The role requires collaboration with developers and cross-functional teams to ensure CRM aligns with business needs and strategic initiatives.