Dynamics 365 CRM Administrator — Power Platform & BI

LATICRETE International; Pennsylvania; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance, AD&D

1 week plant shutdown

Job summary

LATICRETE International seeks a Dynamics365 Administrator to configure, maintain, and optimize the Dynamics365 CRM platform with a focus on Marketing and Customer Insights Journeys. You will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts using PowerBI.

The role requires collaboration with developers and cross-functional teams to ensure CRM alignment with business needs.

Qualifications

• Bachelor's degree in information technology, computer science or related field.
• Microsoft Dynamics 365 CRM Associate certification is required; Expert certification preferred.
• Power Platform Developer Associate certification is strongly preferred.
• Minimum 2 years of hands-on experience with Dynamics365 or Salesforce CRM.
• Strong understanding of CRM architecture, integration and customization.

Responsibilities

• CRM administration and customization of Sales, Service and Marketing modules.
• Maintain Power Pages/Power Apps portals and dashboards.
• Integrate Dynamics365 with Dataverse and other systems using Power Platform tools.
• Develop Power BI reports and dashboards to support CRM BI needs.
• Provide end-user training and documentation; ensure change-management compliance.

Skills

Dynamics365 CRM

Power Platform

Power BI

CRM customization

Data visualization

Communication skills

Training & docs

Team collaboration

Security compliance

Problem solving

Education

Bachelor's degree in IT/CS

Microsoft Dynamics 365 CRM Associate

Power Platform Developer Associate

Master's degree preferred

CRM certifications

Tools

Power Automate

Power Apps

Dataverse

Job description

LATICRETE International seeks a Dynamics365 Administrator to configure, maintain, and optimize the Dynamics365 CRM platform with a focus on Marketing and Customer Insights Journeys. You will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts using PowerBI.

The role requires collaboration with developers and cross-functional teams to ensure CRM alignment with business needs.