Dynamics 365 CRM Administrator | Power Platform & BI

LATICRETE International; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Job summary

LATICRETE International is seeking a Dynamics365 Administrator to manage the configuration, maintenance, and optimization of the Dynamics365 platform, focusing on Marketing and Customer Insights Journeys. This role supports CRM customization, integration using Power Platform tools, and contributes to data visualization efforts with PowerBI.

Responsibilities include collaborating with developers and cross-functional teams to ensure CRM aligns with business needs, while supporting the BI team with

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.

Skills

CRM architecture

Data integrity

Problem solving

Communication skills

Independent & collaborative work

Team cooperation

Education

Bachelor’s degree in IT/CS

Master’s degree preferred

D365 CRM Associate cert

Power Platform Developer Associate cert

Dynamics 365 Expert cert (preferred)

Tools

Power Automate

Power Apps

Dataverse

PowerBI

Dynamics 365 CRM

Job description

LATICRETE International is seeking a Dynamics365 Administrator to manage the configuration, maintenance, and optimization of the Dynamics365 platform, focusing on Marketing and Customer Insights Journeys. This role supports CRM customization, integration using Power Platform tools, and contributes to data visualization efforts with PowerBI.

Responsibilities include collaborating with developers and cross-functional teams to ensure CRM aligns with business needs, while supporting the BI team with