Dynamics 365 CRM Administrator - Power Platform & BI

LATICRETE International; Ocala (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays + vacation & sick

Job summary

LATICRETE International is seeking a Dynamics 365 Administrator to configure, maintain, and optimize the CRM platform with a focus on Marketing and Customer Insights Journeys. This role involves CRM customization, integration using Power Platform tools, and data visualization support with PowerBI.

You will collaborate with developers and cross-functional teams to ensure the CRM aligns with business needs and strategic initiatives, providing training and end-user support for the Marketing group.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Platform tools for system integration, custom workflow development and automation.
• Support data integration between Dynamics365 Dataverse and other enterprise systems.
• Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
• Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
• Maintain CRM change-management process.
• Act as primary end-user support for Marketing group.
• Provide training and documentation for end-users.
• Collaborate with IT and business teams to ensure CRM alignment with organizational goals.

Skills

Communication

Problem solving

Independent work

Team collaboration

Education

Bachelor’s degree in IT/CS

Master’s degree preferred

Dynamics 365 CRM Associate certification

Power Platform Developer Associate certification

Tools

Microsoft Dynamics 365 (CRM)

Power Platform (Power Automate, Power Apps)

Dataverse

PowerBI

Job description

LATICRETE International is seeking a Dynamics 365 Administrator to configure, maintain, and optimize the CRM platform with a focus on Marketing and Customer Insights Journeys. This role involves CRM customization, integration using Power Platform tools, and data visualization support with PowerBI.

You will collaborate with developers and cross-functional teams to ensure the CRM aligns with business needs and strategic initiatives, providing training and end-user support for the Marketing group.