Dynamics 365 CRM & Power Platform Specialist

LATICRETE International; Virginia (IL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance, AD&D

Job summary

LATICRETE International is seeking a Dynamics365 Administrator to manage configuration, maintenance, and optimization of the Microsoft Dynamics365 platform with a focus on Marketing and Customer Insights Journeys.

You will support CRM customization, integrate using Power Platform tools, and contribute to data visualization efforts with PowerBI. Collaborate with developers and cross-functional teams to align CRM with business needs and strategic initiatives.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve Power Pages / Power Apps portals for customers and internal users.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings for CRM.
• Monitor system performance and troubleshoot issues.

Skills

CRM administration

Power Automate

Power Apps

Dataverse

Power BI

CRM security

Communication

Independent worker

Team collaboration

Education

Bachelor’s degree in IT/CS

Master’s degree preferred

Tools

Microsoft Dynamics 365

Power Platform

Dataverse

Power BI

Job description

LATICRETE International is seeking a Dynamics365 Administrator to manage configuration, maintenance, and optimization of the Microsoft Dynamics365 platform with a focus on Marketing and Customer Insights Journeys.

You will support CRM customization, integrate using Power Platform tools, and contribute to data visualization efforts with PowerBI. Collaborate with developers and cross-functional teams to align CRM with business needs and strategic initiatives.