Dynamics 365 CRM Admin & Power Platform Expert

LATICRETE International; Tennessee; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance, AD&D

Job summary

LATICRETE International is seeking a Dynamics365 Administrator to configure, maintain, and optimize our Dynamics365 platform with emphasis on Marketing and Customer Insights Journeys.

You will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts with PowerBI. Collaborate with developers and cross-functional teams to align CRM with business goals.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.

Skills

Microsoft Dynamics 365

Power Platform

Power BI

CRM customization

Data visualization

Education

Bachelor’s degree in IT/CS

Master’s degree preferred

CRM certifications

Tools

Power Automate

Power Apps

Dataverse

Job description

LATICRETE International is seeking a Dynamics365 Administrator to configure, maintain, and optimize our Dynamics365 platform with emphasis on Marketing and Customer Insights Journeys.

You will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts with PowerBI. Collaborate with developers and cross-functional teams to align CRM with business goals.