Dynamics 365 CRM & Power Platform Specialist

LATICRETE International; Columbia Heights (MN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays + vacation & sick

Flexible spending

Life Insurance, AD&D

1 week paid plant shutdown

Job summary

LATICRETE International seeks a Dynamics365 Administrator to configure and optimize our CRM landscape, focusing on Sales, Service, Marketing, and Customer Insights Journeys. You will collaborate with IT and business teams to align the CRM with strategic goals and enterprise standards.

You will integrate Power Platform tools, assist with data visualization using PowerBI, and provide end-user training and documentation. Strong communication and independent work ability are essential.

Qualifications

• Bachelor’s degree or higher in IT/CS or related field.
• Microsoft Dynamics 365 (CRM) Associate certification is required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Platform tools (Power Automate, Power Apps) for system integration and automation.
• Assist BI team in developing PowerBI reports and dashboards for CRM BI needs.
• Work with stakeholders to gather requirements and translate into technical solutions.
• Maintain CRM change-management process and provide end-user support and training.

Skills

CRM Administration

Dynamics365

Power Platform

Power BI

Dataverse

Security & Access

Requirements gathering

Independent work

Education

Bachelor’s degree in IT/CS

Master’s degree preferred

Microsoft Dynamics 365 CRM Associate certification

Microsoft Dynamics 365 CRM Expert certification

Microsoft Power Platform Developer Associate certification

Tools

Dynamics365

Power Platform

Power Automate

Power Apps

Dataverse

PowerBI

Job description

LATICRETE International seeks a Dynamics365 Administrator to configure and optimize our CRM landscape, focusing on Sales, Service, Marketing, and Customer Insights Journeys. You will collaborate with IT and business teams to align the CRM with strategic goals and enterprise standards.

You will integrate Power Platform tools, assist with data visualization using PowerBI, and provide end-user training and documentation. Strong communication and independent work ability are essential.