Dynamics 365 CRM Administrator & Power Platform Specialist

LATICRETE International; Fate (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Tuition reimbursement

Holiday pay

Flexible spending

Life Insurance

AD&D

Plant shutdown week

Job summary

LATICRETE International is seeking a Dynamics365 Administrator to configure, maintain, and optimize the CRM platform with a focus on Sales, Marketing, and Customer Insights Journeys. You will collaborate with IT and business teams to align CRM with strategic goals and drive data-driven decisions across global operations.

The role emphasizes Power Platform integration, dashboards, and user support, with opportunities for training and professional growth in a fast-paced, family-owned global

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline; Master’s preferred.
• Microsoft Dynamics 365 CRM Associate certification required; Expert certification preferred.
• Power Platform Developer Associate certification strongly preferred.
• Minimum 2 years hands-on experience with Microsoft Dynamics365 or Salesforce CRM.
• CRM modules: Sales, Service, and Marketing.
• Strong understanding of CRM architecture, integration and customization.
• Knowledge of data integrity best practices.

Responsibilities

• Configure and maintain Dynamics365 Sales, Customer Service, and Marketing modules.
• Maintain Power Pages / Power Apps portals and dashboards.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Automate, Power Apps for integrations and automation.
• Assist BI team in developing PowerBI reports and dashboards.

Skills

CRM architecture

Power Platform

Power BI

CRM integration

Problem solving

Communication

Independent work

Team collaboration

Education

Bachelor’s degree in Information Technology or CS

D365 CRM Associate certification

Power Platform Developer Associate certification

Master’s degree preferred

Tools

Power Automate

Power Apps

Dataverse

Dynamics365

Power Pages

Job description

LATICRETE International is seeking a Dynamics365 Administrator to configure, maintain, and optimize the CRM platform with a focus on Sales, Marketing, and Customer Insights Journeys. You will collaborate with IT and business teams to align CRM with strategic goals and drive data-driven decisions across global operations.

The role emphasizes Power Platform integration, dashboards, and user support, with opportunities for training and professional growth in a fast-paced, family-owned global