Dynamics 365 CRM Administrator & Power Platform Expert

LATICRETE International; Vienna (WV); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance, AD&D and Supplemental

Job summary

LATICRETE International in the United States seeks a Dynamics 365 Administrator to configure, maintain, and optimize our CRM platform focused on Marketing and Customer Insights Journeys. You will collaborate with cross-functional teams to ensure CRM aligns with business goals and supports enterprise initiatives.

Responsibilities include administering Sales, Service, and Marketing modules, integrating Power Platform tools, and delivering PowerBI dashboards to empower data-driven decisions for our

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• CRM Administration & Customization (50%): Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Integration & Reporting (30%): Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation.
• Collaboration & Support (20%): Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.

Skills

Dynamics 365 CRM

Power Platform

Power BI

CRM integration

Stakeholder collaboration

Education

Bachelor’s degree in IT/CS

Microsoft Dynamics 365 Associate certification

Power Platform Developer Associate certification

Tools

Power Automate

Power Apps

Dataverse

Job description

LATICRETE International in the United States seeks a Dynamics 365 Administrator to configure, maintain, and optimize our CRM platform focused on Marketing and Customer Insights Journeys. You will collaborate with cross-functional teams to ensure CRM aligns with business goals and supports enterprise initiatives.

Responsibilities include administering Sales, Service, and Marketing modules, integrating Power Platform tools, and delivering PowerBI dashboards to empower data-driven decisions for our