Dynamics 365 Administrator & Power Platform CRM Expert

LATICRETE International; Omaha (NE); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays + vacation

Job summary

LATICRETE International is seeking a Dynamics365 Administrator to configure, maintain, and optimize our Dynamics365 platform, with a focus on Marketing and Customer Insights Journeys. You will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts with PowerBI.

Join a global, family-owned company with 70 years of experience, and collaborate with cross-functional teams to ensure CRM aligns with business goals, security standards, and

Qualifications

• Bachelor’s degree in IT/CS required; master’s preferred.
• Dynamics 365 CRM Associate certification required; Expert certification preferred.
• Power Platform Developer Associate certification strongly preferred.
• Minimum 2 years hands-on experience with Microsoft Dynamics365 or Salesforce CRM.
• Proficiency in Sales, Service, and Marketing CRM modules.

Responsibilities

• Configure and maintain Dynamics365 Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain Power Pages / Power Apps portals and dashboards.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Platform tools for system integration and automation.
• Assist BI team with PowerBI reports and dashboards.
• Gather requirements and translate into technical solutions.
• Provide training and end-user documentation.

Skills

CRM expertise

Problem solving

Communication

Teamwork

Education

Bachelor’s degree in Information Technology/CS

Microsoft Dynamics 365 CRM Associate certification

Power Platform Developer Associate certification

Tools

Power Platform

Power Automate

Power Apps

Dataverse

PowerBI

Dynamics 365 CRM

Salesforce CRM

Job description

LATICRETE International is seeking a Dynamics365 Administrator to configure, maintain, and optimize our Dynamics365 platform, with a focus on Marketing and Customer Insights Journeys. You will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts with PowerBI.

Join a global, family-owned company with 70 years of experience, and collaborate with cross-functional teams to ensure CRM aligns with business goals, security standards, and