Dynamics 365 CRM Administrator - Power Platform & BI Lead

LATICRETE International; Indianapolis (IN); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

AD&D and Supplemental Insurance

Plant shutdown between holidays

Job summary

LATICRETE International seeks a Dynamics365 Administrator to configure, maintain, and optimize the Dynamics365 platform focused on Marketing and Customer Insights Journeys. You will work with cross-functional teams to ensure CRM alignment with business goals and enterprise standards.

You will integrate Power Platform tools, customize dashboards, and support BI efforts with PowerBI. Strong communication and problem-solving skills are essential in a fast-paced environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Platform tools (Power Automate, Power Apps) for system integration, custom workflow development and automation.
• Support data integration between Dynamics365 Dataverse and other enterprise systems.
• Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
• Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
• Maintain and abide by corporate CRM change-management process.
• Act as primary end-user support professional for Marketing group.
• Provide training and documentation for end-users.
• Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.
• Travel 10% domestically.

Job description

LATICRETE International seeks a Dynamics365 Administrator to configure, maintain, and optimize the Dynamics365 platform focused on Marketing and Customer Insights Journeys. You will work with cross-functional teams to ensure CRM alignment with business goals and enterprise standards.

You will integrate Power Platform tools, customize dashboards, and support BI efforts with PowerBI. Strong communication and problem-solving skills are essential in a fast-paced environment.