Dynamics 365 CRM Administrator — Power Platform & BI Lead

LATICRETE International; Apollo Beach (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

12–13 paid holidays + vacation/sick

Job summary

LATICRETE International seeks a Dynamics365 Administrator to configure, maintain, and optimize our CRM platform with focus on Marketing and Customer Insights Journeys. Responsibilities include CRM customization, Power Platform integration, and data visualization support using PowerBI.

The role collaborates across teams to align CRM with business needs, maintain security settings, and deliver end-user training and documentation.

Qualifications

• Bachelor’s degree in IT, CS or related field is required.
• Microsoft Dynamics 365 CRM Associate certification required; Expert preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• Configure and maintain Dynamics365 modules (Sales, Service, Marketing).
• Utilize Power Platform tools for integration and automation; assist BI with PowerBI reports.
• Collaborate with stakeholders and provide end-user training and change-management guidance.

Education

Bachelor’s degree in Information Technology, Computer Science, or related discipline

Master’s degree

Tools

Power Automate

Power Apps

Dataverse

Power BI

CRM integration

Job description

LATICRETE International seeks a Dynamics365 Administrator to configure, maintain, and optimize our CRM platform with focus on Marketing and Customer Insights Journeys. Responsibilities include CRM customization, Power Platform integration, and data visualization support using PowerBI.

The role collaborates across teams to align CRM with business needs, maintain security settings, and deliver end-user training and documentation.