Dynamics 365 CRM Administrator | Power Platform & BI

LATICRETE International; San Diego (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plans

401k plan

Tuition reimbursement

Paid holidays

Job summary

LATICRETE International seeks a Dynamics365 Administrator to manage configuration, maintenance, and optimization of our Dynamics365 platform, with emphasis on Marketing and Customer Insights Journeys. You will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts using PowerBI.

You will collaborate with developers and cross-functional teams to ensure CRM aligns with business needs and strategic initiatives, while providing end-user

Qualifications

• Bachelor’s degree in IT/CS required.
• Microsoft Dynamics 365 (CRM) Associate certification required; Expert preferred.
• Power Platform Developer Associate certification strongly preferred.
• Minimum 2 years hands-on Dynamics365 or Salesforce CRM experience.
• CRM modules: Sales, Service, and Marketing; strong integration and customization knowledge.
• Experience with Power Automate, Power Apps (model-driven & canvas), and Dataverse.
• PowerBI reporting and data visualization experience preferred.
• Strong security knowledge for CRM applications and ability to work independently.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Service, Marketing (Customer Insights Journeys).
• Maintain and improve Power Pages/Power Apps portals.
• Customize entities, workflows, forms, dashboards; manage roles and security.
• Monitor system performance and troubleshoot issues.
• Use Power Platform for integrations and automation; support BI with PowerBI reports.

Skills

CRM admin

Stakeholder collab

Problem solving

Independent work

Education

Bachelor’s degree in IT/CS

Master’s degree preferred

Tools

Dynamics 365

Power BI

Power Apps

Power Automate

Dataverse

Job description

LATICRETE International seeks a Dynamics365 Administrator to manage configuration, maintenance, and optimization of our Dynamics365 platform, with emphasis on Marketing and Customer Insights Journeys. You will support CRM customization, integration using Power Platform tools, and contribute to data visualization efforts using PowerBI.

You will collaborate with developers and cross-functional teams to ensure CRM aligns with business needs and strategic initiatives, while providing end-user