Dynamics 365 CRM Administrator: Power Platform & BI

LATICRETE International; Jonesboro (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

LATICRETE International is seeking a Dynamics365 Administrator to configure, maintain, and optimize our CRM platform with focus on Marketing and Customer Insights Journeys. You will support CRM customization, integration using Power Platform tools, and contribute to data visualization with PowerBI.

Responsibilities include administering Sales, Service, and Marketing modules, managing security and roles, and providing end-user training.

Qualifications

• Bachelor's degree in IT/CS or related discipline required; Master’s preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• Configure and maintain Dynamics365 Sales, Customer Service, and Marketing modules (Customer Insights Journeys).
• Manage Power Pages / Power Apps portals; customize entities, workflows, forms, and dashboards.
• Collaborate with stakeholders to gather requirements and translate into technical solutions; ensure CRM alignment with enterprise standards.

Skills

CRM domain knowledge

Power Platform

Dynamics 365

Power BI

Dataverse

Security & governance

Communication

Education

Bachelor's degree in IT/CS

CRM Associate certification

Master's degree preferred

Tools

Power Automate

Power Apps

Dynamics 365

Power BI

Job description

LATICRETE International is seeking a Dynamics365 Administrator to configure, maintain, and optimize our CRM platform with focus on Marketing and Customer Insights Journeys. You will support CRM customization, integration using Power Platform tools, and contribute to data visualization with PowerBI.

Responsibilities include administering Sales, Service, and Marketing modules, managing security and roles, and providing end-user training.