Dynamics 365 CRM Administrator | Power Platform & BI

LATICRETE International; Simpsonville (SC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays, vacation and sick

Job summary

LATICRETE International is seeking a Dynamics365 Administrator to lead CRM configuration, maintenance, and optimization across Sales, Service, and Marketing, with a focus on Customer Insights Journeys. You will collaborate with developers and cross-functional teams to ensure CRM aligns with strategic goals and drives insights.

The role emphasizes Power Platform integration, data visualization with PowerBI, and end-user support for Marketing.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field; Master’s preferred.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Service and Marketing (Customer Insights Journeys).
• Maintain and improve Power Pages / Power Apps portals for customer-facing experiences.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Platform tools for system integration and automation.
• Assist BI team in developing PowerBI reports and dashboards.

Skills

CRM administration

Power BI

Power Platform

Dynamics 365

Communication

Education

Bachelor’s degree in IT / CS

Microsoft Dynamics 365 Associate certification

Power Platform Developer Associate certification

Tools

Microsoft Dynamics 365

Power Automate

Power Apps

Dataverse

Job description

LATICRETE International is seeking a Dynamics365 Administrator to lead CRM configuration, maintenance, and optimization across Sales, Service, and Marketing, with a focus on Customer Insights Journeys. You will collaborate with developers and cross-functional teams to ensure CRM aligns with strategic goals and drives insights.

The role emphasizes Power Platform integration, data visualization with PowerBI, and end-user support for Marketing.