Dynamics 365 CRM Administrator — Power Platform & BI

LATICRETE International; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays + vacation & sick

Flexible spending

Life Insurance, AD&D

Plant shutdown

Job summary

LATICRETE International is seeking a Dynamics365 Administrator in San Francisco to configure, maintain, and optimize the CRM platform with emphasis on Sales, Service, and Marketing. You will support Power Platform integrations, data visualization in PowerBI, and ensure alignment with business needs.

You will collaborate with IT and cross-functional teams, provide end-user training, and help drive CRM change-management processes while maintaining data integrity and security standards.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.
• Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Platform tools for system integration and automation.
• Support data integration between Dynamics365 Dataverse and other systems.
• Assist BI team in developing PowerBI reports and dashboards.

Skills

CRM

Dynamics365

Power Platform

PowerBI

Data integrity

Security

Problem solving

Communication

Independent work

Education

Bachelor's degree in IT/CS

Microsoft Dynamics 365 Associate

Microsoft Power Platform Developer Associate

Master's degree (preferred)

Tools

Dynamics365

Sales

Service

Marketing modules

Dataverse

Job description

LATICRETE International is seeking a Dynamics365 Administrator in San Francisco to configure, maintain, and optimize the CRM platform with emphasis on Sales, Service, and Marketing. You will support Power Platform integrations, data visualization in PowerBI, and ensure alignment with business needs.

You will collaborate with IT and cross-functional teams, provide end-user training, and help drive CRM change-management processes while maintaining data integrity and security standards.