Dynamics 365 Administrator: Power Platform & BI Champion

LATICRETE International; Pasadena (MD); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays

Flexible spending

Life Insurance

AD&D

Plant shutdown

Job summary

LATICRETE International seeks a Dynamics365 Administrator to configure, maintain, and optimize our CRM platform with a focus on Sales, Service, Marketing, and Customer Insights Journeys. The role supports CRM customization, integration using Power Platform tools, and data visualization efforts with PowerBI.

You will collaborate with developers and cross‑functional teams to ensure CRM alignment with business goals, data integrity, and enterprise standards, while providing end‑user training and

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Platform tools for system integration and automation.
• Support data integration between Dynamics365 Dataverse and other enterprise systems.
• Assist BI team in developing PowerBI reports and dashboards to support CRM BI needs.
• Collaborate with stakeholders to gather requirements and translate into technical solutions.

Skills

Dynamics 365 CRM

CRM modules: Sales

CRM modules: Service

CRM modules: Marketing

Power Platform

Power Automate

Power Apps

Dataverse

Power BI

CRM security

Data integrity

Communication skills

Independent work

Team collaboration

Education

Bachelor’s degree in IT/CS

D365 CRM Associate certification

Power Platform Developer Associate certification

Master’s degree preferred

Tools

Dynamics365

Power Platform

Power BI

Job description

LATICRETE International seeks a Dynamics365 Administrator to configure, maintain, and optimize our CRM platform with a focus on Sales, Service, Marketing, and Customer Insights Journeys. The role supports CRM customization, integration using Power Platform tools, and data visualization efforts with PowerBI.

You will collaborate with developers and cross‑functional teams to ensure CRM alignment with business goals, data integrity, and enterprise standards, while providing end‑user training and