Dynamics 365 CRM Admin — Power Platform & BI

LATICRETE International; Lakeway (TX); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

Paid holidays

Flexible spending

Life Insurance

Plant shutdown week

Job summary

LATICRETE International, a global leader in tile and stone installation systems, seeks a Dynamics365 Administrator to configure, maintain, and optimize our CRM platform, focusing on Marketing and Customer Insights Journeys.

You will collaborate with developers and cross-functional teams, handle data integration with Dataverse, create dashboards in PowerBI, and train end-users; travel up to 10% domestically.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• Microsoft Dynamics 365 Associate certification required; Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.
• Minimum 2 years of hands-on experience with Microsoft Dynamics365 or SalesforceCRM.
• Proficiency in CRM modules: Sales, Service, and Marketing.
• Strong understanding of CRM architecture, integration and customization.
• Strong knowledge of data integrity best practices.

Responsibilities

• Configure and maintain Dynamics365 Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Platform tools for system integration and automation.
• Assist BI team in developing PowerBI reports and dashboards.
• Work with stakeholders to gather requirements and translate into technical solutions.

Skills

CRM configuration

Power Platform

Power BI

Data integration

Documentation & training

Security & access control

Education

Bachelor’s degree in IT or related

Microsoft Dynamics 365 Associate certification

Power Platform Developer Associate certification

Tools

Microsoft Dynamics 365 (CRM)

Power Platform

Power Automate

Power Apps

Dataverse

PowerBI

Job description

LATICRETE International, a global leader in tile and stone installation systems, seeks a Dynamics365 Administrator to configure, maintain, and optimize our CRM platform, focusing on Marketing and Customer Insights Journeys.

You will collaborate with developers and cross-functional teams, handle data integration with Dataverse, create dashboards in PowerBI, and train end-users; travel up to 10% domestically.